Privacy Policy

At Zynteq ("we," "us," or "our"), we are committed to safeguarding the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, process, and disclose information when you visit our website or utilize our AI automation services, chatbots, and voice agents (collectively, the "Services").

1. Information We Collect

We may collect information about you in various ways when you interact with us:

• Personal Identification Information: Name, email address, phone number, and professional title provided through contact forms.
• Business Information: Company name, industry, operational workflows, and software infrastructure details required for project scoping.
• Interaction Data: Transcripts, logs, and metadata generated when you or your customers interact with the AI agents we deploy on your behalf.
• Technical Data: IP addresses, browser types, device information, and usage patterns collected via cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Information

The information we collect is strictly utilized to operate our business and provide you with high-quality services. Specifically, we use your data to:

• Design, develop, and train custom AI workflows tailored to your business needs.
• Process transactions and send related administrative information, including quotes and invoices.
• Provide customer support, technical maintenance, and ongoing system optimization.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Third-Party Subprocessors

We do not sell, rent, or trade your personal or business data. We may share necessary data with trusted third-party service providers acting as subprocessors strictly to facilitate our Services. This includes:

• Cloud Infrastructure: Secure database hosting (e.g., Supabase, AWS).
• Large Language Model (LLM) Providers: Partners such as OpenAI or Groq, used to process text and generate AI responses. Data sent to these providers via our enterprise API connections is strictly explicitly opted out of being used for their public model training.
• Communication Platforms: APIs like Evolution API or Twilio used to route WhatsApp and Voice traffic.

4. Data Security and Retention

We implement robust, industry-standard technical and organizational measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. Data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (such as the Digital Personal Data Protection Act, 2023 of India).

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data held by us. You may also have the right to restrict or object to certain data processing activities. To exercise these rights, please contact our Data Protection Officer using the details provided below.

6. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our legal obligations or operational practices. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our Services constitutes acceptance of the revised policy.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Zynteq AI Solutions
Ahmedabad, Gujarat, India
Email: legal@zynteq.in